07/20/2018 Curbsiders a scourge of private vehicle sales In 2017, following an investigation by the Ontario Motor Vehicle Industry Council (OMVIC), an Ottawa man was convicted of illegally selling motor vehicles.
In this case, the man sold vehicles that had been written off by insurance companies to unsuspecting buyers. According to OMVIC, many of these vehicles’ airbags had been deployed and the seller did not replace them, nor did he inform the buyers that their airbag needed replacing.
07/07/2018 Customer surveys help dealers and manufacturers improve performance at all levels It is hard to believe that before the 1980s, car dealerships and auto manufacturers had no reliable way of knowing how customers felt about their products and services.
As a business practice, customer feedback was practically non-existent. If a customer purchased more than one vehicle, or was a regular service customer, dealerships assumed that they were loyal, happy customers.
06/23/2018 How the hunt for a new car has changed over the past few years When I began working in the retail car industry, I would meet customers who had been to seven, eight or more dealerships before visiting our Toyota store.
Car buyers managed the bulk of their car shopping by visiting multiple dealerships, talking face-to-face to multiple salespeople, collecting multiple printed brochures and test driving multiple vehicles.
06/09/2018 Let’s salute Ontario’s retail automobile industry Now that the 2018 Ontario election is over, the Trillium Automobile Dealers Association is looking forward to working with the new government and all MPPs on issues vital to the retail auto sector.
One of those issues is the importance of the retail automobile sector. For decades, the retail automobile industry has been a major contributor to the Ontario economy, and it shows no signs of slowing down.
05/26/2018 Students are behind Canada’s largest outdoor auto show When I visit high schools and post-secondary schools, I am inspired by the energy and enthusiasm of the students I meet.
One group of students, who attend the Automotive Business School of Canada at Georgian College in Barrie, have never failed to impress me.
05/05/2018 Retail automobile industry is brimming with opportunities By SUSAN GUBASTATADA President
Fri., May 4, 2018
One of my goals as president of the Trillium Automobile Dealers Association (TADA) is to promote education and career opportunities in the retail automobile industry.
As past chair of the TADA’s Education Committee, I have had the privilege of participating in the planning and strategizing about many education initiatives to promote our industry to youth and millennials.
04/28/2018 Key trends have influenced the retail auto industry
By SUSAN GUBASTA TADA PRESIDENT
Fri., April 27, 2018
My involvement with the Trillium Automobile Dealers Association (first as a board member and now as president) has allowed me to meet people who work in all aspects of the retail automobile industry.
One point of discussion that comes up frequently among my peers and colleagues is the profound changes taking place in our industry, and the pace of those changes.
04/21/2018 Shining a spotlight on automobile technicians
By SUSAN GUBASTATADA President
Fri., April 20, 2018
Although automotive technicians work mostly behind the scenes, their work is highly skilled and valued.
At my Toyota dealership in Mississauga, one of our senior automotive technicians, Brian Davidson, has been a licensed automotive technician for close to 50 years.
04/14/2018 Meet the new president of the Trillium Automobile Dealers Association
By SUSAN GUBASTATADA President
Fri., April 13, 2018
My name is Susan Gubasta, and I am the newly appointed President of the Trillium Automobile Dealers Association, representing over 1,100 new car dealers across Ontario.
It is an honour to serve Canada’s largest provincial automotive association in this capacity, and being the first woman to hold this title in the association’s 110-year history is an added honour.
Beautiful day in the Muskokas for the TADA's Northern Golf Tournament! Special guest @wendelclark17 provides the star power to our putting contest - with all proceeds going towards the Tim Horton Children Foundation Trillium AutoDealers (@TADA_CA) Aug 16, 2018