Serving the interest of Ontario New Car and Truck Dealerships for over 100 years
Bob Redinger Editorials 2017
TADA President 2016 - 2017
03/31/2017 BOB REDINGER SIGNS OFF AS TADA PRESIDENT This is my final Wheels column as president of the Trillium Automobile Dealers Association (TADA).
It has been my pleasure serving as president, and I’ve also thoroughly enjoyed being a Wheels columnist in Canada’s largest circulation newspaper for the past year.
03/24/2017 CERTIFIED PRE-OWNED PROGRAMS REMOVE THE RISK OF BUYING USED When I first entered the retail car industry in 1983, there was a common belief that if you bought a used car, you were buying someone else’s problem.
Thankfully, over the past three decades, the stigma about used cars has largely disappeared. The vast majority of car owners are just as pleased to purchase a pre-owned vehicle as they are a new car.
03/17/2017 HOW DO YOU DETERMINE FAIR MARKET VALUE FOR A VEHICLE AFTER A COLLISION? When an automobile is written off after a collision, the vehicle owner can expect to receive fair market value for that vehicle as part of their insurance claim.
Most motorists who find themselves in this situation accept the insurance company’s appraised value, receive their payment in due course, and that’s the end of it.
03/10/2017 DOES YOUR AUTO INSURANCE COVER YOU WHEN TRAVELLING OUTSIDE OF ONTARIO? Motorists who drive outside of the province or country will wonder if their insurance policies automatically provide coverage when driving in the U.S. and Mexico.
Most basic automobile insurance policies (for Ontario drivers) contain provisions that will cover motorists if they are involved in an accident in another province or in the U.S.
03/03/2017 NEW RULES FOR TOW-TRUCK OR VEHICLE-STORAGE SERVICES If you’ve ever been stranded on a highway or involved in an automobile collision, there is a strong likelihood that the first person to arrive at the scene to offer assistance was a tow-truck operator.
Tow-truck operators provide an essential service on our roadways, and — for the most part — they operate with honesty and integrity. Their work is demanding, competitive and necessary.
02/27/2017 LIFELONG LEARNING IS THE NEW MANTRA FOR DEALERS Auto shows, such as the Canadian International AutoShow, are tremendous venues for consumers to learn about the latest trends and ideas in the automobile industry.
Just as consumers have insatiable appetites for all things automotive, dealer principals and auto executives have a strong desire to learn more about their industry.
02/11/2017 2017 CANADIAN INTERNATIONAL AUTOSHOW WILL HAVE YOUR MOTOR RACING Next Friday marks the opening of the
2017 Canadian International AutoShow, presented by the Toronto Star and Wheels.ca., at the Metro Toronto Convention Centre, running from Feb. 17-26.
Canada is celebrating its sesquicentennial (150th anniversary) in 2017, and the AutoShow is highlighting vehicles ranging from the first Canadian automobile in 1867 through to the latest stellar lineup available today and for the years ahead.
02/10/2017 KNOW WHAT TO DO AFTER AN AUTO COLLISION All too frequently, I hear about motorists who don’t know their rights and end up making bad decisions after an auto collision.
This is regrettable because in all of these situations, they could have avoided excessive towing/storage fees and repair costs if they had known their legal rights and options.
02/03/2017 ONTARIO DRIVE CLEAN EMISSIONS PROGRAM: WHERE ARE WE NOW? The Ontario government has announced two significant and long-overdue changes to the controversial Drive Clean emissions program.
In November 2016, it announced a starting date for the elimination of the $30 Drive Clean fee on vehicles seven years and older. That date is April 2017, which is more than a year after the government announced that it planned to kill the fee.
01/20/2017 MAKING THE CASE FOR ADAPTIVE HEADLIGHTS IN CANADA Thousands of motorists in Canada are anxious and fearful when driving in the dark, and some avoid driving at night altogether. This is mostly because of bad weather conditions and poor visibility, and despite recent advancements in headlight technology.
01/09/2017 SOME ADVICE FOR OLDER DRIVERS Last week, I discussed how young or inexperienced drivers can enhance their safety when behind the wheel.
This week, I want to focus on older drivers. As the baby-boomer generation ages, the fact is that they represent a large portion of our population.
12/31/2016 ADVICE FOR YOUNG OR INEXPERIENCED DRIVERS There is no denying the sense of freedom and adventure that comes with obtaining a driver’s licence and operating a vehicle on your own for the first time.
But earning a driver’s licence only means that you have successfully passed the two-step licensing process administered by the Ministry of Transportation. To become proficient as a driver requires the mastering of many skills and years of practice behind the wheel.
12/09/2016 BOXING WEEK IS THE RIGHT TIME TO BUY OR LEASE A NEW CAR December has become one of the busiest months of the year for new and pre-owned vehicle sales in Canada.
December may seem like an odd month to shop for a vehicle when consumers are shopping for gifts and preparing for the holidays. But when you consider the hundreds or thousands of dollars in potential savings available in December, a new vehicle purchase at this time of year suddenly makes a lot of sense.
11/25/2016 HIGHLIGHTS OF 2016 IN THE AUTOMOTIVE WORLD It’s been my good fortune and privilege to serve as the president of the
Trillium Automobile Dealers Association
(TADA), and its 1,100 member dealers, during a robust and exciting period for the automobile industry in Canada.
Not only are Canadian auto sales on track for a fourth consecutive record in 2016, but our industry is in the midst of extraordinary changes and innovations, as automakers, consumers and governments rethink the very concept of transportation.
11/18/2016 DEALERSHIP MANAGEMENT PROGRAM FILLS NICHE Many individuals who work at new car dealerships in Canada aspire to management and/or ownership positions. In order to obtain the specific education and professional development to advance their careers, they sometimes have to travel to U.S.-based colleges or universities.
11/11/2016 CLIMATE CHANGE ACTION PLAN HIGHLIGHTS TRANSPORTATION Since the first two mass-produced hybrid vehicles were introduced in Canada in 1999 (Honda Insight) and 2000 (Toyota Prius), electric vehicles (EVs) have been fringe players in the automotive market. By the end of 2014, EV sales represented only 2.7 per cent of total new vehicle sales.
11/04/2016 AUTO SHOWS ARE CRITICALLY IMPORTANT I recently had the privilege of attending the Paris Motor Show, which is the first major auto show of the 2016/17 season.
One of the huge take-aways from the Paris show was how critically important auto shows are for consumers, suppliers and for automobile manufacturers.
10/14/2016 SUNDAY DRIVES: LET’S BRING THEM BACK When was the last time you hopped into your car for the sheer pleasure of driving?
From the 1920s until the 1970s, the Sunday drive was a commonplace activity across North America, but in today’s hectic world, few people have the time or the desire to indulge in such a guilty pleasure.
10/07/2016 THE AUTO INDUSTRY'S TOP FIVE MOST INFLUENTIAL TRENDS Whether you work in the automobile industry or follow it with interest, you’ll know that we’re witnessing a renaissance in design, styling and performance, and retailing.
In no particular order, here are five influential trends impacting our industry today.
09/30/2016 HAVE A SERVICE COMPLAINT? HERE'S HOW TO PROCEED In a perfect world, all customers would be completely satisfied with the products and services they purchase and conflict resolution would be unnecessary.
Alas, the world isn’t perfect, and legitimate mistakes or problems occur in all industries.
09/23/2016 DEALER’S VOICE: VEHICLE OUT OF WARRANTY? READ THIS Motorists will occasionally ask me about the limitations on their vehicle warranty.
For instance, what if a vehicle's drive train malfunctions just after the expiration of a new vehicle warranty? Will the manufacturer and/or dealer cover the costs of repairs anyway? What about “special considerations,” or “secret warranties?” Do they exist?
Let's examine these questions in further detail.
09/16/2016 DON'T FEAR BUYING A VEHICLE DUE TO YOUR CREDIT SCORE Ralph spent a month researching the car of his dreams. He finally decided on the make and model that fit his style and budget, and he chose a dealership where he wanted to purchase it.
After agreeing on the price, Ralph informed the business manager that he would like to finance the vehicle through the manufacturer’s finance arm. The manufacturer was offering a low interest rate on the model that Ralph wanted, so he chose to go that route instead of dealing directly with his own bank.
09/09/2016 AUTO THEFT DETTERENCE STARTS WITH COMMON SENSE Auto theft is a crime that affects thousands of Canadians every year. In many cases, it’s an entirely preventable crime.
Although car theft in Canada decreased by 62 per cent from 2003 to 2013, according to Statistics Canada, within the past two years, it’s back on the rise.
09/01/2016 DON’T RELY ON THE INTERNET TO HELP DIAGNOSE AUTO-RELATED ISSUES Since the Internet was founded, search engines have proven to be an effective tool for accessing information quickly and easily.
But the old adage ‘too much information can be a bad thing’ is applicable to the car industry when consumers seek solutions to mechanical/electrical vehicle problems.
08/20/2016 READ AUTO SALES AND LEASING CONTRACTS CAREFULLY When you buy or lease a vehicle from a registered car dealer in Ontario, the document that makes the transaction legally binding is a sales contract (or bill of sale).
Before you sign any vehicle purchase or lease agreement, read it over carefully to make sure that you understand it.
07/23/2016 MUNICIPAL VEHICLE REGISTRATION TAX: JUST SAY NO It’s impossible to overstate how essential vehicles are to motorists who live and work in Ontario.
Whether it’s commuting to and from the city for work, transporting children to hockey games and ballet classes or shopping for groceries, car ownership remains a fundamental necessity for millions of men and women of all ages across the province.
07/09/2016 LABOUR CHARGES DEPEND ON THE CAR REPAIR When pricing out the labour charges on vehicle repairs, the two most common methods used are straight time and flat-rate time. Customers often wonder, what is the difference between the two?
Straight time labour charges are based on the actual time the technician has spent working on your vehicle.
07/02/2016 AUTO DEALERS GIVE BACK TO THEIR COMMUNITIES Most readers are familiar with the business activities of a dealership: new and used vehicle sales, leasing, service and parts and collision repairs. But there are many behind-the-scenes activities, which don’t often receive much attention.
06/25/2016 WHAT HAPPENS WHEN A VEHICLE IS DAMAGED AT A DEALERSHIP? Customers entrust their vehicles to car dealerships for standard repairs and maintenance. Occasionally, however, customer’s vehicles are damaged while on a dealership’s premises, and these situations can cause stress between the customer and the dealership and need to be addressed.
06/17/2016 PROVINCIAL GOVERNMENT NOT SWIFT TO ELIMINATE DRIVE CLEAN FEES Since it was introduced in the late ‘90s, the Ontario Drive Clean program has been problematic for Ontario new car dealers and consumers.
According to the provincial government, the original aim of Drive Clean was to serve as a temporary, revenue-neutral program to reduce the amount of exhaust emissions into the atmosphere by identifying the most serious offenders.
06/11/2016 INDEPENDENT GARAGES NOT ALWAYS THE BEST OPTION FOR CAR REPAIRS AND MAINTENANCE Here’s a scenario that we hear, from time to time.
A customer takes their vehicle to an independent garage. The garage tries to diagnose the problem but is not successful and charges the customer several hundred dollars.
Another customer takes their vehicle to another independent garage, only to be told that the garage isn’t capable of diagnosing the problem and then they advise the customer to take their car to a new car dealership to be fixed.
This is not a knock against independent garages. It’s an everyday reality that customers face, and all dealerships hear about it.
05/14/2016 SHOULD YOU LEASE OR FINANCE YOUR NEXT VEHICLE? One of the most important decisions that car buyers will make is deciding whether to lease or purchase their vehicle.
There is still some misconception about the two forms of purchasing, which probably dates back to the days before full lease disclosure in Ontario. In the mid ‘90s, the Trillium Automobile Dealers Association, working with the Ontario government, introduced plain language lease contracts, which are the standard lease contracts used today.
05/07/2016 WOMEN NOW PLAY A LARGE PART IN AUTO INDUSTRY More than 20 years ago, most of employees at new car dealerships (outside of administration and HR) consisted of men and males played a major role in defining how dealerships operated.
In the middle-to-late 1990s, women began to find careers in other areas of dealerships, such as sales, service, marketing, accounting and management, and that trend has continued at a steady pace.
04/30/2016 BEWARE OF CURBSIDERS WHEN BUYING PRIVATELY Today, I want to talk about the considerable risks in buying a used vehicle privately in Ontario. I’ve heard many horror stories from individuals who purchased a used car or truck from a private seller, only to discover that they had been deceived.
04/23/2016 Meet the new president of the TADA My name is Bob Redinger and I am the new President of the Trillium Automobile Dealers Association (TADA).
It’s an honour and a privilege to serve the TADA and its 1,100 member dealers across Ontario. I look forward to representing this great association and sharing my ideas with Wheels readers over the next year.